Frequently Asked Questions
You will get an automatic email saying your order has been processed.
Once the order has been sent to you, you will get another email saying your order has been dispatched and we will give you the tracking ID to follow up your shipment.
We do not offer refunds, however you can return the product for an exchange. If your item has all tags and labels attached, remains unworn, unwashed, unsoiled and is within our 14 days returns period please ship it back following the instructions in our Returns policy.
Once we receive your return, we will send you an email to confirm that we’ve received it. If no exception with your return is faced, your request will be processed within 2-3 working days when we will send you your exchange item(s). As soon as we ship your item(s), you'll receive an email with the tracking ID to follow up your shipment.
We ship within the European Union. Additionally, we ship to Switzerland, where the buyer is responsible for paying additional customs & import fees to the Swiss authorities. You can calculate the shipping fees to your address at the checkout. To learn more about our Shipping policy, click HERE